Shipping policy

Shipping Policy

At WoofWearz, we want to make sure your orders reach you quickly and safely. Below you’ll find our shipping terms and conditions:

1. Shipping areas

We ship to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, and countries within the European Union.

If you would like shipping to another destination, please contact us in advance so we can evaluate feasibility and conditions.

2. Delivery times

  • Mainland Spain: 3 to 5 business days

  • Ceuta and Melilla: 3 to 5 business days

  • Rest of the EU: 4 to 10 business days

The delivery times indicated are approximate and may vary depending on public holidays, order volume, or reasons beyond our control (such as logistical or customs delays).

3. Shipping costs

Mainland Spain:

  • Standard shipping: €5.00

  • Free shipping on orders over €100

European Union:

  • Flat rate from €12.00

  • The final amount will be calculated during checkout based on the destination country

Please note: Shipping costs may vary depending on the weight, volume, or final destination of the order.

4. Courier services

We work with well-known courier companies such as Correos, SEUR, GLS, MRW, among others, selected according to the destination and type of shipment to ensure efficiency and traceability.

5. Order tracking

Once your order has been shipped, you will receive an email with your tracking number so you can check the delivery status in real time.

6. Delivery issues

If you are not at home at the time of delivery, the courier company will leave a delivery notice or attempt to contact you to arrange a second delivery.

In case of any issues, you can contact the carrier directly or email us at woofwearz1@gmail.com.

7. Customs and taxes

For shipments to the Canary Islands, Ceuta, Melilla, or outside the European Union, any potential customs fees or local taxes will be borne by the customer. WoofWearz is not responsible for these additional charges.

8. Incorrect address

It is the customer’s responsibility to provide a complete and correct delivery address. If an order is returned due to an incorrect address or failed delivery, it can be resent once the new shipping costs have been paid.

9. Damaged parcels

If your order arrives visibly damaged, please do not accept it and notify the courier company. In addition, email us as soon as possible at woofwearz1@gmail.com so we can help you manage the claim or replacement.