Refund policy
Returns Policy
We have a 30-day return policy for non-customizable (non-personalized) products only, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@woofwearz.com.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can contact us at info@woofwearz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Without prejudice to the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As in the case above, the non-personalized item must be in the same condition in which you received it: unused, with tags, and in its original packaging. You will also need to have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that your bank or credit card company may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@woofwearz.com.